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Jones & Chapman Estate Agents in Heswall

28 Pensby Road
CH60 7RS
get directions to our office
Jones & Chapman, dedicated to providing a unique and professional service tailored to you. A national award winning agent motivated to simply help.
opening times
Monday09:00 - 18:00 Tuesday09:00 - 18:00 Wednesday09:00 - 18:00 Thursday09:00 - 18:00 Friday09:00 - 18:00
Saturday09:00 - 16:00 SundayClosed

what's it worth? free valuation

branch news Month-on-month prices have risen by an average of 1.6% (+£5,537), and over the last three months by £19,082. Call now for a Free Valuation!

our Heswall branch

Jones & Chapman Estate Agents in Heswall would love to help you with your home move. We sell properties in Heswall, the surrounding areas of Irby, Pensby, Thingwall, Barnston and Neston.

Our valued team members - Alice Saunders - Sales Negotiator and heading up the team is Branch Manager - Alexandra Howard.

Jones & Chapman Heswall have over 100 years experience selling homes throughout the Wirral. We are part of ...

why choose us?

  • Local network of 11 offices throughout the Wirral and a national network of nearly 600 branches nationwide.
  • Fully qualified Mortgage Consultant offering a variety of financial services tailored to your individual needs
  • FREE property valuations
  • UNIQUE MARKETING PACKAGES with Pro Photography, Floorplans, Video Tours, EPCs, Premium Listings on Rightmove, Zoopla AND Social Media
  • We offer a range of specialised property services including conveyancing, auctions, land and new homes and much more.
  • Unique buyer and sellers online account which helps you keep up to date with your sale or purchase
  • Experienced and professional letting team to assist you whether you are letting your property or looking to rent a property.
  • We can provide an excellent Property Management or Rent Collection service.
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thinking of selling or letting? book a free valuation

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meet the team

Alexandra Howard
Alexandra Howard
Branch Manager

Alexandra recently joined Jones and Chapman Heswall in September 2021 but has been working withi...

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Alexandra recently joined Jones and Chapman Heswall in September 2021 but has been working within the property industry for over 8 years, both in Residential and Lettings. Alexandra's aim is to provide the highest level of Customer Service that she would expect to receive herself.

Abbigael Clarke
Abbigael Clarke

Abbie joined the Heswall Team in August 2021 as a Sales Negotiator. She has ample experience and ...

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Abbie joined the Heswall Team in August 2021 as a Sales Negotiator. She has ample experience and knowledge within the Customer Service and Sales Industry. Abbie brings a high level of professionalism to the role and is always willing to go the extra mile.

Catherine Hughes
Catherine Hughes
Senior Mortgage Services Consultant

Catherine has been within the Mortgages Services industry for many years and has extensive knowle...

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Catherine has been within the Mortgages Services industry for many years and has extensive knowledge to provide the best possible service to all of her clients. Catherine has been working at the Heswall office since January 2021.

find us

what's happening

at Jones & Chapman Heswall

To find out more about any of our upcoming events please feel free to give us a call: 0151 342 6262

thinking of selling or letting? book a free valuation

book now

our customers

Had a great experience selling my flat, Hannah Clements was the person I dealt with and she was a pleasure from start to finish, we had some very entertaining chats, which made the experience more bearable, give her a big raise, as I can be quite demanding.

Mr C, Merseyside,

Great experience selling our home with Jones & Chapman! Hannah was really helpful, supportive and friendly and did everything she could to help the process along. We would definitely recommend - thanks!

Ms O, Merseyside,

Great service , great communications and overall a faultless service

Mr G, Cheshire,

Me and my partner had a fantastic experience buying with Jones and Chapman. Hannah, our agent was always happy to help throughout the whole process and this made it stress free(ish) for us. When she wasn't available, the other staff were always polite and welcoming. We couldn't have been happier with the way everything was communicated and dealt with, so we will definitely be back when we are ready to sell in the future.

Mr B, Wirral,

Thank you Hannah for providing such an amazing service every step of the way. Would definitely recommend you and your team to everybody. It really was a pleasure dealing with you. Thank you for looking after us and answering all our questions. 5 star service

Mrs C, Merseyside,

Had the pleasure of having Hannah dealing with us. Such a lovely person, kept us informed every step of the way, friendly, helpful and professional. Thank you for all your support throughout the sale.

Mr C, Merseyside,

Hannah Clements and the team at Jones and Chapman Heswall have been excellent in all of our dealings to date. Hannah in particular assisted us during the two viewings of a prospective purchase and a later office meeting, proving to be very professional, committed to addressing our needs and queries, cheerful and patient. It is encouraging, during what is to most people a demanding or stressful time, that staff like Hannah are available to smooth the way.

Mr P, Merseyside,

1000% recommend Jones & Chapman Heswall Office. From the minute I walked in to the office late on a Sunday afternoon to try to find a new property to purchase, to date, Hannah Clements has been, professional, helpful, knowledgeable and friendly, nothing has been too much trouble and she has always made me feel like a valued customer. Every problem/enquiry has been dealt with a minimum of fuss and information communicated to me quickly and efficiently.

Mrs B, Merseyside,

Throughout the entire process of selling our house the service from Jones & Chapman in Heswall has been fantastic. Amy was wonderful at helping us with our mortgage. Helena was always a pleasure to speak to and went above and beyond for us. Her support and guidance has been invaluable and I don't think we would have made it through without her. Thanks to everyone in the office.

Miss J, Merseyside,

While selling my property, I had dealings with Helena, Holly and Amy; all three were helpful, professional and friendly. I was kept informed throughout the process, even during lockdown, and am more than happy with the service; I would have no problem recommending them to anyone. A big thank you to them all.

Mr O, Merseyside,

Excellent service throughout the whole selling process of the property with regular contact to inform the progress being made and the status of the transaction.

Mr S, Lancashire,

I purchased my new home with Jones & Chapman Heswall. Helena was exceptional throughout the process, her communication with me was excellent and was always available to answer any of my queries. I felt a genuine interest from her in making sure I was happy with everything. I also dealt with Holly who was also excellent. This outstanding customer service is greatly welcomed in what can be a very stressful experience buying a new home. I would definitely recommend this firm.

Mr S, Merseyside,

Helena and her team were excellent throughout the sale. Communication was excellent particularly when the inevitable issues occurred. Would have no hesitation in using Jones Chapman Heswall again. Thank you.

Mr S, Merseyside,

Apart from this unexpected and unavoidable hitch, I can say that I received nothing but friendly and professional assistance fromevery member of staff with whom I had any contact and in particular from Helena, who kept me informed of developments at every stage and always made me feel I was more than just another client and the lovely Holly, both of whom are a credit to Jones & Chapman.

Ms M, Merseyside,

I have found the Lettings Team to be responsive to my needs, very helpful and professional. While I am aware they are currently very busy, they were always polite and courteous, and supported me in the transition to my new home. No hesitation in recommending.

Mr O, Merseyside,

After months of trying to find a tenant with another agency, the team at Jones & Chapman had someone lined up within 24 hours. Prompt email responses and information, helpful advice, just what I needed. Great service from Amanda and Elkee.

Ms M, Merseyside,

Just buying a flat with their help. Lovely people and very helpful.

Miss S, Merseyside,

Kieran Woolley the Mortgage Consultant was fantastic. Nothing was straight forward, from me changing properties, to the type and amount of mortgage I wanted. Kieran was excellent, from his knowledge of the products to ensuring I was kept in the loop at all stages. Would highly recommend.

Miss T, Middlesex,

What a fantastic company! We walked past several estate agents and decided to go into the Wirral household name Jones and Chapman and we where not disappointed! We had a valuation the next day with a report with an outstanding amount of detail and thought shown and then viewing the day after that with an open day booked for a week later with over 10 viewing's! The ladies are an absolute delight to deal with and so far we are ecstatic!

Mr and Mrs G, Merseyside,

After having a somewhat dubious time with our current agent, we are so glad we will be changing over to Jones & Chapman to market our property. Our dealings with all the staff have been excellent and they have been very helpful, friendly and knowledgeable. Special mention for Caroline for all the help & advice and for Chris for the mortgage assistance. Well recommended!

Mr B, Merseyside,

The difference between other estate agents and Jones and Chapman is incredibly vast! We were asked all about what we where looking for and about our family and children and what we would want from our new home. From there, we where told of other potential areas that we had previously written off. On the viewing they clearly demonstrated that they had considered our lifestyle. These guys are not only incredibly professional but more so just genuinely lovely people! Can't recommend enough!

Mr & Mrs W, Merseyside,

After having a somewhat dubious time with our current agent, we are so glad we will be changing over to Jones & Chapman to market our property. Our dealings with all the staff have been excellent and they have been very helpful, friendly and knowledgeable. Special mention for Caroline for all the help & advice and for Chris for the mortgage assistance. Well recommended !!!

Mr & Mrs B, Merseyside,

Everyone in the Heswall office has been great.. from Caroline who took lots of time doing the initial valuation and explaining how it would all work..through to Carol, Ann and Rachel who have worked so hard doing all the viewing's (which culminated in getting us just the offer we needed).. through to Chris who has found us a great mortgage deal. Everyone has been warm and cheery throughout which has really helped with what can be a very stressful time. We can't thank you enough!

Mrs G, Merseyside,

I am currently in the process of selling my property with Jones and Chapman Heswall Office. Throughout the process I have found all of the staff at that branch to be friendly, professional, helpful, knowledgeable but most of all caring about the client as a person not just another sale

Mr T, Merseyside,

An absolute pleasure doing business with you ladies!! Thank you for all your efforts , enjoy the Gin you have all deserved it!! Special mention to Rachel Jones for not only helping us find our dream home down South but also negotiating and being able to secure our dream home at a very good price!! The estate agent that cares, Absolute Quality!!

Mr & Mrs G, Merseyside,

We have been blown away with the level of compassion and professionalism that the girls in Heswall have had for our mother. She has lived in the same home for over 50 years and naturally felt incredibly nervous. Jones and Chapman where very patient with her even taking her out for coffee whilst the viewing's took place so she didn't feel any pressure of people being in her home. They achieved a sale before the property even went on Rightmove for full asking! Truly we are so grateful!

Mrs T, Merseyside,

Absolute Class throughout! We had been on with another agent and constantly asked to reduce the price, when we where approached by Jones and Chapman. We where so impressed with the friendly and approachable staff and within four weeks, we had an offer accepted £10,000 more than the other agent had been marketing at and £20,000 more than what we where asked to reduce to!! We can not thank the girls enough, they where a complete pleasure to deal with and can not recommend them highly enough!

Mrs W, Warwickshire,

We were on the market with Andrews for several months with very little interest and just seemed to be getting nowhere! Our family has been through a very difficult time and selling our family home of over 58 years was very difficult. Rachel and her team have been so helpful and I am so pleased we choose her branch to help us sell our home which we complete this week Thanks to you all.

Mr L, Cheshire,

We where on the market with another agent and instructed Jones and Chapman on a low marketing basis with no online marketing. We had more viewings with Jones & Chapman than the other agent and even had an offer! Very motivated staff with a great work ethic, thank you for all your hard work!

Mrs K, Merseyside,

We had five agents come out to value our mothers property and chose Rachel from Jones and Chapman for several reasons. The first being the professional service we received both before and after the valuation but also she offered us several different marketing options. We where proven to of made the right choice because within one week, we had several offers to choose from which one was finally agreed. Rachel even took the time to help me with my solicitor paper work! Thank you!

Mrs B, Merseyside,

Thank you so much for all your help during the sale of my home!

Ms R, Merseyside,

Thank you so much for every thing we are over the moon with the service we received! We have finally exchanged and know we wouldn't have gotten there without you and all your help! Thank you from the bottom of our hearts!

Mr & Mrs J, Wirral,

We have found you so proactive! Thank you and keep it up!

Mr A, Merseyside,

Thank you so much Kate for finding me my dream home. I knew I liked it but now I have moved in I just don't want to leave my home I love it so much!!! Thank you so much for all your help!! Great service!!

Miss C, Merseyside,

Just a quick thank you to all that were involved in the sale of our house. You made a painful situation seamlessly easy.

Mr H, Merseyside,

Jones & Chapman were excellent from start to finish. Very professional throughout, great at communicating and keeping us up to date but what was even more impressive was how they helped us with the selling and completing on our father’s property whilst we were working overseas. They give a very personal service, many thanks to a great team at the Heswall Branch.

Mr & Mrs W, Dorset,

A huge thank you to you all for your friendly and efficient manner in selling my mothers bungalow. Nothing was too much trouble and I was kept fully informed at all times. As I live in Chester and the bungalow was in Pensby I could rely on you showing the viewers around without being present. Well done Jones & Chapman ! (Heswall Branch)

Mrs M, Cheshire,

We would not hesitate in recommending yourself and your branch to any of our friends and acquaintances, both professional and personal. Very many thanks again.

Mrs B, Lancashire,

After a bad experience with another agent we took the house of the market for a few months. We decided to go with Jones & Chapman and they organised an Open House Event. We had 8 viewing's on that day and received multiple offees. The house was sold shortly after that.

Mr H, Merseyside,

My house had been on the market for five years with absolutely no interest. When Helena Greig from Jones Chapman called and assured me she could sell my house! Within a week or so, I started to get viewing after viewing, none of the other (4) estate agents I had used, ever sent so many viewers. After a few months I had an offer already on my house, which due to work needing to be done on the property the sale fell through. Within a few more months I had three more offers with a successful sale

Mrs S, Wirral,

Thank you for selling my property within 4 weeks after I had been on the market with another agent for 12 months! I would not hesitate to recommend your firm to anyone

Mrs R, Wirral,

Just want to Thank You and the team from Jones and Chapman for your excellent service in selling my Dad's house.You made the transaction run smoothly for me. From beginning to the end was only a matter 8 weeks...marvellous for today's market. I will recommend you to as many people as possible...keep up the good work. Many thanks,

Mr H, Worcestershire,

Thank you for all your help in our recent house move, couldn't have done it without you

Mr & Mrs M, Merseyside,

Your team gave me outstanding, efficient service. At all times, very pleasant conversations were held, both on the phone and in the office. Their manners and politeness would be an example to all - which at times today, are not always shown by other organisations!! Once again my very grateful thanks to you and best wishes, for the future -- you all deserve it.

Dr H, Merseyside,

I found the staff at the Heswall branch friendly and helpful. They kept me fully informed of progress and explained everything in terms I could understand especially when it came to exchange of contracts. I was glad I used Jones and Chapman for the sale of the house.

Mrs G, Lancashire,