Mortgage Services

Our Mortgage Consultants are here to help you every step of the way through the mortgage maze, beginning with the application forms through to finding the right mortgage for you, one that will suit your needs and financial requirements - we'll help you do it all.

With our professional advice and access to a panel of selected lenders - we're sure we can help you, whether you are a first-time buyer, a seasoned property mogul, wanting to move up the property ladder or even just remortgaging.

more help for you... we have a selection of free guides to help you with your mortgage requirements and how we can help you. Simply download the relevant guide below:

we use a panel of selected lenders

With access to a selected panel of lenders, not only can our Mortgage Consultants offer you a mortgage product that is right, we can also access dedicated teams that only process applications from our customers meaning your mortgage application moves through more swiftly.
Lenders correct as of February 2023.

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Initial Rate

The period of an introductory or discount interest rate on a mortgage. The initial rate period varies by loan type and can be as short as one month or as long as several years.

Type of Mortgage

Fixed. A fixed mortgage is where the interest rate is fixed and will not change for a specific period, usually between 2 and 5 years. During this period the interest rate is usually discounted from the lenders standard rate. This is known as the discount period.

Tracker. The rate of a tracker mortgage is linked to a fixed economic indicator – usually the Bank of England base rate. This doesn't mean it's the same as the base rate, just that the rate moves in line with it. This means the rate can go up, or down. The tracker rate can be discounted and under this circumstance the discount will apply for a specific period, usually between 2 and 5 years.

Standard Variable Rate (SVR). This is the lenders standard rate. This will always be higher than the discount rates for some Fixed and Tracker products as the rate is usually linked to the Bank of England's base rate movements and is typically 2 to 5 percentage points above this base rate. The SVR is the rate that most borrowers end up on after the end of an incentive period such as a two-year fix or two-year discounted rate.

Initial Rate Period

The period of time in months to which the discount rate would apply. SVR products and some Fixed and Trackers do not have a discount period and as such the initial rate period would be 0.

Maximum LTV

The maximum Loan to Value (LTV) is the maximum a lender will lend you against the value of your property. This is calculated by dividing the loan amount by the house value. For example, if the maximum LTV is 80% and the property value is £100,000 then the maximum loan permitted would be £80,000.

Initial Monthly Cost

The initial monthly payment, this may be the discounted rate and will only apply for the initial rate period.

Product Fees

Whether the lender charges a fee to arrange the mortgage

Overall Cost for Comparison

This is the Annual Percentage Rate of Charge (APRRC). A lender is always required to quote the APRC when advertising a loan or borrowing rate. It is a standard interest rate calculation designed to reflect the total amount of interest that will be paid over the entire period of the loan.

join our lifetime membership service

As a lifetime member, you will never have to pay another broker fee to us again for mortgage advice, no matter how many times you move or remortgage your existing home*

*an administration fee may apply

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a tailored touch

We take the time to get to know you, this is why our Mortgage Consultants are able to offer you an advice and recommendation service based on your own individual circumstances. This means that we can be sure to find the right mortgage product to suit your needs.

committed to you

Our Mortgage Consultants offer a completely dedicated service. This means that you will be appointed a contact from the outset who will liaise with your solicitor, the lender and insurance companies, keeping you up to date on the progress of your mortgage application every step of the way.

a service that you can trust

Our Mortgage Consultants are fully authorised to give you mortgage and insurance advice.

Regulated by the Financial Conduct Authority, everything that we do is transparent, meaning you get complete peace of mind when using our mortgage services.

protecting your property

We offer advice on insurance products designed to ensure that even if you are too ill to work or in the event of your death, you still have the funds to keep your home for your family. We can also arrange buildings and contents insurance for you, to protect your home and your belongings.

On request, we can refer you to a specialist Consultant to provide you with advice on additional products that can be designed to provide a lump sum or income for you and your family. These products are designed to help you and your family to maintain your current lifestyle in the event of ill-health or death before your selected retirement age.

Our specialist advisers can tailor a solution to meet your individual circumstances.

Our products and suppliers are - Ageas Insurance Limited for Buildings and Contents Insurance and Aviva for Term Assurance, Critical Illness Cover and Income Protection.

you'll gain access to myaccount

Keeping an eye on where you are with your mortgage and insurance transaction has never been easier with myaccount. With myaccount you'll gain access to key tools, guides and monitor your milestone markers to see how your transaction is progressing and much more!

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what our mortgage customers say...

We love hearing what our customers have to say about our service, we use an independent review company Feefo to find out what our customers think - take a look for yourself...

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Good 👍

Very good I'm happy for jones

Nick was so helpful and really made sure I got the best deal on my mortgage, he went above and beyond his role. Couldn’t recommend enough

Quick, efficient and very helpful

Went above and beyond to help me with the whole process, couldn’t rate them highly enough.

A brilliant, seamless mortgage review.

Rebecca, my mortgage adviser, was superb.
Explaining the best way forward for me and patiently taking all the steps necessary to get the best deal possible for me.
Thank you, Rebecca.

Mortgage service review - would recommend

Georgina has been a huge help from start to finish! Always answers our many emails right away and was always more than happy to give us any help or advice. We are finally in the final stages or the house buying process and it has definitely all been made a lot less stressful with the help of Georgina at Jones and Chapman.

Quick, friendly, knowledgeable service. Good knowledge of the various products and explained them in an easy to understand way making for easy comparison

Great service from staff. Very knowledgeable and attended to my needs very swifty. I have used them 3 times now for mortgages

Highly Recommend

Outstanding and professional throughout. Rebecca was amazing and sorted my remortgage there and then. I definitley left stress free.

Me and my girlfriend are in the process of buying our first house and we have been dealing with Georgina and she has been amazing. Very helpful answering all our questions and has given us the best service. Recommend dealing with Georgina lovely person and made us feel relaxed about a stressful situation.

Georgina at the Wallasey branch Jones and Chapman has been great from our first meeting. She worked to get us the best mortgage deal and has stayed in regular contact throughout which has made me feel supported and valued. Being a first time buyer is stressful but I’m glad I’ve had Georgina there to help guide me through everything.

I would definitely reccomend this service to anybody.

Very efficient. Explained things to me which I didn't understand. Nothing was too much trouble

I would have gives a 5 star review if we could have had a face to face appointment

Excellent Service

Excellent work. Friendly and understandable cutting through all of the jargon and making sure everything was clear

Absolutely amazing couldn’t fault in anyway would definitely recommend to anyone

Highly recommend

Ben has been looking after us while we buy our first home and I can’t recommend him enough! The communication we have had with Ben throughout the process has been incredible and continues to be.
Ben has really taken some of the stress out of being first time buyers and has made all the information clear, concise and highly professional.

Amazing

Ben is incredible! Would highly recommend!

Really helpful

Really professional and helpful throughout. Rebecca has given me invaluable advice to help me proceed with the house move.

Nicolas was very nice and friendly he explained everything in details

Swift and efficient service by Hugo at Jones and Chapman Prenton Wirral

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find out more

find out how we can help you with your mortgage requirements by using the contact form.

talk to someone

call our Mortgage Services team on

01525 213 721

A BROKER FEE MAY BE PAYABLE UPON MORTGAGE APPLICATION AS WELL AS AN ADMINISTRATION FEE. THE TOTAL FEE PAYABLE WILL DEPEND ON YOUR CIRCUMSTANCES. YOUR MORTGAGE CONSULTANT WILL EXPLAIN ANY FEES APPLICABLE IN YOUR INITIAL APPOINTMENT .

YOUR HOME OR PROPERTY MAY BE REPOSSESSED IF YOU DO NOT KEEP UP REPAYMENTS ON YOUR MORTGAGE. YOU MAY HAVE TO PAY AN EARLY REPAYMENT CHARGE TO YOUR EXISTING LENDER IF YOU RE-MORTGAGE.

ALL MORTGAGES ARE SUBJECT TO STATUS AND LENDER CRITERIA.

MOST BUY TO LET MORTGAGES ARE NOT REGULATED .

If we have previously arranged a Mortgage Payment Protection from Allianz for you and you would like Claims ratio data, this is available upon request in writing to Compliance Mortgage Services, Sequence, Cumbria House, 16-20 Hockliffe Street, Leighton Buzzard, Bedfordshire, LU7 1GN or by email on customerrelations@sequencehome.co.uk. Alternatively, you may request this data by contacting us on 01525 244 504.

reasons to choose our mortgage services...